-All of our domestic and international orders are shipped via UPS (Monday-Fridays) excluding holidays with an adult signature required.
-All made to order jewelry items ship within 2-3 weeks. Fine Jewelry made to order ship in 3-5 weeks, and our OOAK assortment ships in 2-5 business days. If you need your items sooner, please email firstname.lastname@example.org to put in an expedited request.
-STVDIO is not responsible for delays in shipping or delivery once the item is delivered to UPS.
-STVDIO is not responsible for lost or stolen packages. Please take care in ensuring your package is arriving to a safe address, with an adult present. If an item is missing, please contact UPS directly as all items are insured.
SHIPPING RATES (US & DOMESTIC)
-STVDIO ships via UPS on domestic and international shipments. All of our shipping rates will be automatically calculated upon checkout based on the address provided.
-INTERNATIONAL CUSTOMERS: Please note, duties and taxes are set by the customs authority of each destination country. We estimate in cases this could be somewhere between 25%-40% of the amount paid for your item(s). UPS will contact you directly requesting payment upon your orders arrival thru customs. STVDIO is not responsible for these charges, and all customs fee's will be paid by the customer.
-Ordering online doesn't always guarantee a perfect match, and we understand that. We will happily offer free returns for store credit on items that are returned in original condition within 7 days of receiving your package. To request a return, please email email@example.com , and we will happily send a return label via email. Please make sure to ship all items back in original packaging, so they are not damaged during shipment.
-STVDIO reserves the right to reject any returns that show signs of wear, damage, alterations, or unreasonable returns.
*Please note STVDIO does not accept returns on custom work, or made to order Jewelry.
*STVDIO does not accept returns on international orders at this time.
CARE & CLEANING
All Stvdio Brooklyn jewelry is handmade and therefore may vary slightly. We chose our metals and finishes with care, and each piece because of this is apt to slight wear and tarnish over the years. If this is a look you love (like we do) then watch it age and antique slowly while developing that beautiful and authentic vintage feel.
To avoid excessive wear to your piece, we recommend keeping your jewelry dry and avoiding unnecessary humidity. Be sure to remove jewelry when swimming, or bathing. If at any point you feel like your jewelry is in need of a polish, a polishing cloth, household silver polish or even toothpaste will work for a quick shine up. Feeling lazy? Bring it to your local jeweler and they'll usually polish it up for you on the spot. Please do not hesitate to email us at Stvdiobk@gmail.com with any questions or concerns on how to care for your new items.
Stvdio Brooklyn stands behind the quality and construction of our work, and with proper care, your jewelry should last for years to come. If you receive a piece that you believe is defective, please email us at firstname.lastname@example.org We will offer repairs on merchandise that is bought from our online store, or an authorized retailer up to 3 months after date of purchase with proof of receipt. Repairs are only available from damage that occurs from normal use of product, which does not include misuse of product or theft. Stvdio Brooklyn reserved the right to deny unreasonable repairs.
INTELLECTUAL PROPERTY & CONTENT
The visitor acknowledges that all copyright, described below in "content", including but not limited to designs, constructions, trademarks, the "look and feel" of the site and and all other intellectual property and material rights are the sole property of Stvdio Brooklyn.
"Content" is defined as "look and feel" of the site, as well as photographs, graphics, data files, text, drawings, images, or designs, or constructions.